KOCHI: The new Customer Facilitation Centre set up by the Cochin Port Trust was inaugurated by Vijay Kalsi, Commissioner of Customs, Kochi, here on Wednesday. Port Trust chairman Paul Antony presided over the function.Located at the ground floor of the main administrative block of the Port Trust, the centre will serve as a single point contact to provide customers with authentic guidance on different services from various divisions of the Port Trust, port authorities said.
The facilitation centre has conference kiosks which enable officials from different divisions to have interaction with customers and attend to their queries on varied aspects of port services.
The centre will provide first hand information to investors on various projects, promoted by the port management in Wilingdon Island and at Vallarpadam. Suggestions and complaints from the customers will be accepted at the centre. The centre is connected to the ERP of the Port Trust and will provide real time response to business queries of customers. It will serve as a well-monitored grievance redressal facility for the public.
Senior officials of the port are manning the facility to ensure authentic interaction. The telephone number at the facilitation centre is 0484 2666871-2235 (extension).