Indian two-wheeler automaker Hero MotoCorp has that it has commenced re-opening of retail operations with more than 1500 customer touch-points, including authorized dealerships and service centres. These outlets contribute to around 30 per cent of the company’s total domestic retail sales. The company also said that they have crossed sales of over 10,000 units of motorcycles and scooters since the reopening of these customer touchpoints.
Keeping the safety and wellbeing of everyone as a top-most priority, the company has issued a Restart Manual to all its dealerships, service centres and parts distributors.
Hero MotoCorp also commenced vehicle dispatches from its manufacturing facilities for the current fiscal year (FY’21) on Thursday, May 7. All of Hero MotoCorp’s manufacturing facilities across the globe had halted operations since March 22 as a precautionary preventive measure against COVID-19.
On May 4, Hero MotoCorp became the first two-wheeler manufacturer in the country to resume operations after it reopened three of its manufacturing plants at Dharuhera and Gurgaon in Haryana and Haridwar in Uttarakhand.
In addition to sharing the restart manuals with dealer partners and parts distributors, Hero MotoCorp has also conducted intense training programs though webinars reaching to 700 internal sales, after-sales employees and over 7000 customer touch-points, already.
Besides English and Hindi, the Company has released the restart manuals in 10 regional languages. The manuals have a lot of visuals that accurately yet simplistically convey all crucial aspects to be followed. It is also providing guidance on the acquisition of key safety materials such as masks, gloves, sanitizers, disinfectants, and other equipment to the dealers.
The elaborate restart manuals cover the whole breadth of activities for restarting operations, from pre-opening preparations to monitoring and operating protocols post restart. The manuals provide guidance on:
– Deep cleaning
– Safety marking of the channel point
– Rearrangements at the channel point to ensure social distancing
– Seating, washroom, work-station, equipment hygiene
– Staggered break times, staff/ customer entry protocols, use of PPEs
– Encouraging digital payments, careful handling of documents/credit cards/cash
– Staff training, entry protocols, social distancing, and customer entry protocols
– Use of PPEs such as masks, gloves
The manuals also cover various other aspects like Pre-delivery inspection (PDI), delivery norms, home delivery, pre-booking to avoid customer rush, social distancing protocol in the workshop, hygiene/care of tools, vehicle pick-up and drop protocols, and creation of waiting areas.