IndiGo has launched a scheme that allows passengers to book two seats for themselves ensuring additional safety amid the coronavirus pandemic. In a statement, Indigo said that the charges for the extra seat will be up to 25% of the original booking cost. This offer is effective travel starting July 24, 2020.
The low-cost carrier said the "6E double seat" scheme will not be available through travel portals, IndiGo call centre or airport counters. The scheme can only be availed using IndiGo's website.
Lack of social distancing by other passengers is a top concern among flyers, according to a survey by IndiGo that was conducted online between June 20 and June 28 among 25,000 travellers.
"Factors such as lack of social distancing by other passengers (62% of respondents), quarantine measures by states (55%) and sitting in the aircraft with so many people (55%) have been identified as key deterrents for air travel," the survey said.
On Friday, IndiGo's chief strategy and revenue officer Sanjay Kumar said, "Even though air travel is the safest mode of travel at this point, we understand the customers' emotional need for safety. We had been receiving such requests and are happy to introduce the option to book two seats for a single passenger to ensure additional safety.”