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IndiGo to Complete Payment Against Pending Credit Shells by January 31, 2021

Image for Representation. (Image Credits: Reuters)

Image for Representation. (Image Credits: Reuters)

According to the airline, since the resumption of operations in May, IndiGo has been rapidly refunding amounts owed to customers whose flights had been cancelled during the lockdown.

Airline major IndiGo on Monday said it will complete the payment against all pending credit shells latest by January 31, 2021.

According to the airline, since the resumption of operations in May, IndiGo has been rapidly refunding amounts owed to customers whose flights had been cancelled during the lockdown.

The airline has already processed close to Rs 1,000 crore of refunds, which is approximately 90 per cent of the total amount owed to the customers.

"The sudden onset of Covid-19 and the resulting lockdown, brought our operations to a complete halt by the end of March of this year. As our incoming cash flow dried up, we were unable to immediately process refunds for cancelled flights and had to create credit shells for the refunds that were due to our customers," said Ronojoy Dutta, Chief Executive Officer, IndiGo.

"However, with the resumption of operations and a steady increase in demand for air travel, our priority has been to refund the credit shell amounts in an expedited manner."

Progressing towards a strong recovery on the back of strengthening confidence in air travel, IndiGo recently announced that it has resumed operating 1,000 daily flights.

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According to the airline, these flights are to and from 59 domestic and six international destinations. These include scheduled commercial operations and air bubble flights.

"From zero domestic and international operations to now operating 1,000 scheduled commercial flights daily, we have indeed come a long way since we resumed operations post the lockdown," said Ronojoy Dutta, Chief Executive Officer, IndiGo.