Madhya Pradesh

Rajasthan

Poll in 1 seat deferred

Chhattisgarh

Telangana

Mizoram

»
1-min read

Maruti Suzuki Ordered to Pay Rs 1 lakh to Customer for Selling Defective Swift Car

It was alleged by the complainant that the clutch of his Maruti Swift was malfunctioning from the beginning. The defect continued after every service and even after its replacement.

PTI

Updated:October 5, 2018, 6:00 PM IST
facebookTwittergoogleskypewhatsapp
Maruti Suzuki Ordered to Pay Rs 1 lakh to Customer for Selling Defective Swift Car
2018 Maruti Suzuki Swift. (Image: Siddhartha Sharma/News18.com)
Loading...
New Delhi: The apex consumer commission has asked Maruti Suzuki India Ltd and one of its dealers to pay Rs one lakh to a customer for selling a defective car.

The National Consumer Disputes Redressal Commission (NCDRC), has asked the automobile major and dealer Chowgule Industries to pay jointly and severally the compensation to Goa resident Shivanand S Harapanahalli within 45 days.

It modified the Goa State Commission's order and reduced the amount of compensation awarded by the lower fora to the complainant.

It was alleged by the complainant that the clutch of his Maruti Swift was malfunctioning from the beginning. The defect continued after every service and even after its replacement.

The bench presided by member Prem Narain said, "It is clear that the vehicle has run about more than 80,000 kilometre, if not more than 1,00,000 kilometre as observed by the State Commission. It is obvious that the complainant (Harapanahalli) could not reap the benefit of new car and had to carry on with a defective car, even if it was not a manufacturing defect."

According to the complaint, Harapanahalli purchased a Maruti Swift ZXI car in 2005 from the dealer.

Initially, he had approached the district forum which allowed the complaint and asked the company and the dealer to repair the car.

Aggrieved with the order, the man moved the state commission which asked the company and the dealer to pay Rs 2.44 lakh compensation, Rs 10,000 as litigation cost and Rs 30,000 for loss of time, tension and inconvenience.

This decision was challenged by the company before the apex fora which said there was no "specific grounds" for the state commission to award a hefty compensation, which was equal to 50 percent of the cost of the car, to the customer.

It also gave partial respite to Maruti by setting aside the amount of Rs 30,000 for inconvenience but upheld Rs 10,000 litigation cost.
(Get detailed and live results of each and every seat of the state Assemblies in Madhya Pradesh, Rajasthan, Telangana, Chhattisgarh and Mizoram to know which candidate/party is leading or trailing and to know who has won and who has lost and by what margin. Our one-of-its-kind Election Analytics Centre lets you put on the psephologist's hat. Know interesting facts and trivia about the elections. Elections = News18)
| Edited by: Ahona Sengupta
Read full article
Loading...
Next Story
Next Story

Also Watch

facebookTwittergoogleskypewhatsapp

Live TV

Loading...
Countdown To Elections Results
  • 01 d
  • 12 h
  • 38 m
  • 09 s
To Assembly Elections 2018 Results