If there's one thing that unites all the car owners is probably the fact that neither of us are happy with the way our cars are serviced at the respective service stations. There's a lot of dissent and complaints related to service stations and it's not the auto manufacturers who are at fault here, since the dealerships are mostly owned by private hands. A similar incident from Mumbai has come to light where a Maruti Suzuki Baleno RS owner has expressed his anger over the negligence and fraud of the dealership.
What makes this case high-profile is the fact that the dealership belongs to the largest car manufacturer of India, that has a reputation of giving class-leading service, and also the fact that the fraud was caught on camera, substantiating the whole incident. The owner of the Baleno RS has installed a Dashcam in his car, that recorded the fraud by the dealership.
The owner visited the dealership to avail the second free service, that requires the service station to check the fluid levels, a complete inspection and other faults, apart from regular cleaning. The dealership in talks here gave the car back to the customer with only a wash, and none of the above mentioned checkpoints were carried out. This whole incident was recorded on the dashcam and the customer was shocked and appalled to see the video.
He wrote a blog on Team-BHP expressing his anger - “I have always been apprehensive about leaving my car at the service centre and after my recent experience, I never will.” The customer was facing issues with the cold start of the car and wanted to get it rectified - "When I cold start the car there was a petrol smell which lasted for about a minute and disappeared, I asked the service advisor to check this and he said he would."
About the video recorded he said - "As you can see from the video, there was absolutely nothing done to the car. They simply washed the car and gave it back to me! No fluid levels were checked and absolutely nothing was inspected! The only time the bonnet was open was to clean the engine bay, that's it!”
GM and MD of the Service Centre, RSM of Nexa dealerships, and the Zonal head of Maruti Suzuki. The GM of the service centre also requested the owner to take down the video, however the owner has not done that.
We will reach out to Maruti Suzuki for the official statement and keep you updated on the incident. Keep a tab here!