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Mercedes-Benz Launches Mobilo Customer Assistance Service in India

Mobilo Lite is a complimentary service offered by authorized dealers for 365 days from the last periodic service availed.

News18.com

Updated:January 13, 2018, 9:46 AM IST
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Mercedes-Benz Launches Mobilo Customer Assistance Service in India
Roland Folger - MD&CEO, Mercedes-Benz India at the launch of Mobilo, a 24X7 roadside assistance programme present over 900 locations in India. (Image: Mercedes-Benz)
Luxury car maker Mercedes-Benz has launched its new standard mobility solutions–Mobilo Plus and Mobilo Lite in India. Mobilo Plus, is complimentary for the customers up to three years of vehicle purchase and can be bought from the 4th to 8th year of the life of the car.

The first-of-its-kind program in the luxury car industry, Mobilo empowers Mercedes-Benz customers to stay on the go without worrying about any unfavorable circumstances on the road. Mobilo Lite is a complimentary service offered by authorized dealers for 365 days from the last periodic service availed. The Mobilo Lite service is applicable for customers, who carry out their periodic maintenance at least once a year with a Mercedes-Benz authorized service centre and is valid up to one year from the date of last Periodic Maintenance Service. With these initiatives, Mercedes-Benz sets yet another benchmark in the luxury car industry.

Launching the Mobilo programme for the Indian customers, Roland Folger, Managing Director & CEO, Mercedes-Benz India commented, “Offering novel mobility solutions is part of our customer-centric approach and it remains the core element of our business. Mercedes-Benz’s innovative after-sales initiatives have been successful in differentiating the brand and redefining customer centricity, the results of which manifests in our topmost ranking at the JD Power Customer Service Index 2017. Towards this, the introduction of the Mobilo program reiterates our customer commitment of providing a hassle-free ownership experience. As the pioneer of luxury mobility in India, we strive to create new benchmarks and our after-sales offerings have been strong enablers in this direction, making Mercedes-Benz the most preferred luxury mobility brand in India with a strong leadership trait.”

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| Edited by: Ayushmann Chawla
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