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Paytm Payments Bank Can't Onboard New Customers: Can you Use your Paytm App? Know Details

By: Business Desk

Last Updated: March 12, 2022, 23:08 IST

The Reserve Bank of India’s March 11 move to bar Paytm Payments Bank from onboarding new customers

The Reserve Bank of India’s March 11 move to bar Paytm Payments Bank from onboarding new customers

The Reserve Bank of India (RBI), in a surprise move on Friday, banned fintech giant Paytm from onboarding new customers on its payments bank. Know if it will affect your Paytm transactions

RBI bans Paytm from onboarding new customers: RBI announced that it has banned Paytm Payments Bank from onboarding new customers with immediate effect, citing ‘material supervisory concerns’ observed at the bank. It has also directed the payments bank arm to appoint an external firm to conduct a comprehensive IT audit. RBI indicated it will make a call on allowing the onboarding of customers by Paytm Payments Bank only after reviewing the IT audit report.

“Reserve Bank of India has today, in the exercise of its powers, inter alia, under section 35A of the Banking Regulation Act, 1949, directed Paytm Payments Bank Ltd to stop, with immediate effect, onboarding of new customers,” the central bank said in a statement.

According to the RBI, the action followed material supervisory issues at the payments bank. Paytm is yet to comment on the development, but some reports suggest that several reasons including violation of norms related to Know Your Customer (KYC), data storage, data privacy, and outsourcing of data, could be behind the RBI move.

Impact on Paytm Customers

The latest bar on the Paytm Payments Bank will not have any impact on the existing Paytm users. They will be able to do their app-related transactions as usual.

Paytm Payments Bank in its message to customers on RBI action, said: “As you may know, the Reserve Bank of India (RBI) has directed us to temporarily halt onboarding of new customers with immediate effect, via a letter dated March 11, 2022. We are taking immediate steps to comply with RBI directions. PPBL remains committed to working with the regulator to address their concerns as quickly as possible. We shall notify when we recommence the opening of new accounts after obtaining RBI approval.”

“PPBL’s existing customers can continue to enjoy the benefits of seamless banking and digital payments services without interruption. The savings of existing users in their PPBL account, their fixed deposits with partnered banks and the balance maintained in their Paytm Wallet, FASTag or Wallet Card and UPI services are completely safe and functional. Any new users coming to the Paytm app can create Paytm UPI handles, and link them to their existing PPBL account or to other bank accounts. However, new users can not, until further notice, sign up for new PPBL wallets or PPBL savings or current accounts,” it said in a statement.

However, the latest RBI action comes at a time when Paytm was eyeing to upgrade its payments bank to a small finance bank licence, after completing five years of operation in May this year. So, the latest RBI directive could be a cause of concern on that front.

Impact on Business

“We do not expect the impact on business for Paytm from this ban to be substantial, since Paytm has already onboarded a very large customer base onto the payments bank. However, we would expect a significant impact on Paytm’s brand and customer loyalty going forward,” the Macquarie report read.

Meanwhile, an industry source said that “This will have an impact on Paytm’s business operations. In addition, there might be reputational concerns as well, considering Paytm has been earlier prohibited by the RBI from onboarding new customers when the RBI had identified lapses in Paytm’s KYC processes.

According to Macquarie, the recent developments substantially reduce Paytm’s chances of upgrading to a small finance bank licence. The company is due to apply for the licence in May 2022, after the Payments Bank completes five years.

Paytm Payments Bank was incorporated in August 2016 and formally began its operations in May 2017 from a branch in Noida. As per the last disclosed numbers, PPBL had around 6.4 crore customers.

This is not the first time Paytm and Paytm Payments Banks led by Vijay Shekhar Sharma have run into troubles with RBI. The RBI had in June 2018 too prohibited PPBL from onboarding new customers on account of supervisory concerns. The restrictions were lifted on December 31, 2018.

The central bank had also issued a show-cause notice to the firm dated July 29, 2021, stating that Paytm Payments Bank had committed an offence under the Payment and Settlement Systems Act, 2007 by submitting false information to RBI confirming completion of the transfer of Bharat Bill Payment Operating Unit business by One97 Communications to PPBL.

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first published:March 12, 2022, 16:20 IST
last updated:March 12, 2022, 23:08 IST