Take the pledge to vote

For a better tommorow#AajSawaroApnaKal
  • I agree to receive emails from News18

  • I promise to vote in this year's elections no matter what the odds are.
  • Please check above checkbox.

    SUBMIT

Thank you for
taking the pledge

Vote responsibly as each vote counts
and makes a diffrence

Disclaimer:

Issued in public interest by HDFC Life. HDFC Life Insurance Company Limited (Formerly HDFC Standard Life Insurance Company Limited) (“HDFC Life”). CIN: L65110MH2000PLC128245, IRDAI Reg. No. 101 . The name/letters "HDFC" in the name/logo of the company belongs to Housing Development Finance Corporation Limited ("HDFC Limited") and is used by HDFC Life under an agreement entered into with HDFC Limited. ARN EU/04/19/13618
LIVE TV DownloadNews18 App
News18 English
Powered by cricketnext logo
News18 » Business
2-min read

TRAI Moots Idea of Tariff Calculator, More Transparent Disclosures

Telecom Regulatory Authority of India has sought views on higher transparency in details of unlimited data plans, where promised speed is provided only up to a certain level of usage and information is concealed in service thereafter.

PTI

Updated:November 27, 2019, 7:53 PM IST
facebookTwitter Pocket whatsapp
TRAI, telecom news, technology news
Representative Image.

New Delhi: Telecom regulator Trai on Wednesday invited public views on enhancing transparency in disclosure of phone services rates and mooted an idea of introducing tariff calculator to help customers find the best plans to suit their usage.

Telecom Regulatory Authority of India (Trai) has sought views on higher transparency in details of unlimited data plans, where promised speed is provided only up to a certain level of usage and information is concealed in service thereafter.

"The transparency in communication is not only relevant to ensure that consumers benefit from the access to critical information regarding the product/service but also to maintain and increase the competition intensity, vital for growth and development of the sector," Trai said in its consultation paper on transparency in publishing of tariff offers.

The consultation paper from Trai has been issued when telecom operators have announced their plan to raise tariffs.

The regulator has floated proposal to ask telecom operators to retain details of old plans, while they publish information around new plans.

It said that telecom operators publish new plans and delete old plans, which creates information vacuum for the subscribers who are on old plans.

"...it may be important to ask the service providers to publish details of all plans (on offer and not on offer but active) until there is any bona fide subscriber for a particular plan in the billing system. The service providers may distinguish between such plans by appropriate marking," the regulator said.

Trai said consumers face a situation of lack of information, misleading information, unclear or hard to find information and information difficult to assess and compare in the marketplace which affects their ability to make an informed choice which serves their needs.

"...along with published information on tariff vouchers, there may be merit in introducing tariff calculators which factor various STVs (special tariff vouchers) and CVs (combo vouchers) eligible for a particular tariff plan," the regulator said.

The tariff calculator should be able to offer the most optimal plan or voucher for subscription to a customer based on his input fed in the system around expected data usage, minutes of usage of outgoing voice calls, validity period etc.

Trai said it has found quite often that telecom operators apply certain tariff policies and put conditions without disclosing the same in adequate detail in an unambiguous manner before it and the consumers.

"For example, most of the Telecom Service Providers apply First Recharge Condition (FRC) and Fair Usage Policy (FUP) but the terms for the same are not disclosed or disclosed in an ambiguous manner," the regulator said.

It also said the service providers are offering various non-telecom services as a part of the bundled offering to the existing and prospective customers and many complaints have been received regarding the charges being imposed on the customers after the free subscription period (if offered) of such service to customers is over.

Trai has sought views on whether the service providers be asked to disclose clearly the implications of discontinuation of tariff plan after expiry of mandatory tariff protection period of six months on the provision of non-telecom services offered as a part of the bundle at the time of subscription to a particular plan.

It has fixed deadline of December 26, 2019 for comments and January 9 for the counter comments.

Get the best of News18 delivered to your inbox - subscribe to News18 Daybreak. Follow News18.com on Twitter, Instagram, Facebook, Telegram, TikTok and on YouTube, and stay in the know with what's happening in the world around you – in real time.

Read full article
Next Story
Next Story

facebookTwitter Pocket whatsapp
Most Active
Company Price Change %Gain
Yes Bank 56.00 -9.82
SBI 320.00 -4.82
ICICI Bank 524.80 -0.62
Indiabulls Hsg 272.45 -4.44
Reliance 1,554.90 0.26
Company Price Change %Gain
Yes Bank 56.00 -9.82
Indiabulls Hsg 272.40 -4.39
SBI 319.80 -4.89
Reliance 1,554.95 0.30
RBL Bank 338.80 -7.28
Top Gainers
Company Price Change %Gain
Bharti Infratel 259.70 5.55
Kotak Mahindra 1,674.30 1.52
JSW Steel 254.10 1.05
Tata Steel 403.25 0.86
Dr Reddys Labs 2,890.80 0.67
Company Price Change %Gain
Kotak Mahindra 1,674.30 1.48
Tata Steel 402.95 0.83
Reliance 1,554.95 0.30
Asian Paints 1,717.35 0.15
Infosys 715.15 0.07
Top Losers
Company Price Change %Gain
Yes Bank 56.00 -9.82
SBI 320.00 -4.82
Zee Entertain 287.70 -4.12
GAIL 117.15 -3.34
IndusInd Bank 1,465.85 -2.91
Company Price Change %Gain
Yes Bank 56.00 -9.82
SBI 319.80 -4.89
IndusInd Bank 1,463.75 -3.05
Tata Motors 161.50 -2.77
M&M 510.30 -2.73

Live TV

Countdown To Elections Results
To Assembly Elections 2018 Results