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A Delivery Man was Caught on Camera Munching on Food Before Giving it to Customer, Zomato Responds

Hungry kya?


Updated:December 11, 2018, 2:36 PM IST
A Delivery Man was Caught on Camera Munching on Food Before Giving it to Customer, Zomato Responds
Image credits: Venkatesh / Facebook

Who doesn't like munching on some snack while toiling hard at work?

But when you are a delivery person, you have got to control that urge. Specifically when you are trying to deliver a customer's food.

In an incident that has gone viral recently, a Zomato delivery man was caught on tape while he was hogging on some food before repackaging it and keeping it back in the delivery bag.

The two-and-half minute video first surfaced on Facebook which shows the man wearing a red Zomato t-shirt as he pulls out a food box from his bag, takes a couple of bites and reseals it before leaving for his delivery location.

Upon investigation, Zomato - restaurant search and discovery service, found out that the video was shot in Madurai and the delivery man has been promptly taken off the platform.

"We take these kinds of reports extremely seriously and upon thorough investigation, we’ve found that the video was shot in Madurai. The person in the video happened to be a delivery partner on our fleet. We have spoken to him at length – and while we understand that this was a human error in judgement, we have taken him off our platform."

Zomato further added that it'll educate its fleet against such incidents while also urging the customers to report smallest of anamolies.

"We take this very seriously and will soon introduce tamper-proof tapes, and other precautionary measures to ensure we add an extra layer of safeguard against such behaviour. Additionally, we will educate our delivery fleet of over 1.5 lakh partners to highlight or escalate any such deviations to us, while also encouraging our users — the custodians of our platform — to highlight the smallest of anomalies to us."

The viral video induced mixed reactions from the viewers, some extending their empathy towards the hungry delivery man. While some pointed out several possibilities that may have led him to eat from the package.

"This is a cancelled order before returning to the shop or to the zomato hub he eats that's all hotel might check or zomato hub will check if the parcel is open they will put fine for the delivery guy so he is packing with zomato label maximum the hotels won't accept the return parcel we want to return to the hub in swiggy the want to return the food to their hub but in uber eats the cancelled food will be given to road side beggars uber eats r doing good work,[sic]."

"You should not blame delivery persons for this....As per Swiggy/Zomato rules if the order is got cancelled after picking it up from restaurant or if the customer doesn't lifts the call or if the customer was unable to pay the bill on COD,then Delivery person can have it or he can submit at office.....Here this delivery person ate it," wrote another user.

"Not necessarily he is consuming the food ordered by some Zomato customer. He might have bought food as well."

Back in October, an Uber Eats driver was seen withdrawing a french fry from the brown delivery bag before delivering his order to the customer. He helped himself while waiting at the doorsteps of his unsuspecting customer.

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