When a bridesmaid forgot to carry her wedding dress with her to the wedding in Puerto Rico, Taylor Kennedy had no other option but to rely on the kindness of strangers on the internet.
On Thursday, Grayleigh from Houston, Texas forgot the dress she was supposed to wear at her sister's wedding in Puerto Rico. As the maid of honour, it was requisite for her to have the pre-planned dress at the ceremony. Grayleigh tried to get her friend Rachel Turner to have the dress shipped to her overnight but the fastest the package would reach her was Monday, which was too late for the wedding scheduled on Sunday.
A distressed Grayleih realised that the only way she could get the dress delivered to her on time was if someone flew the dress to Puerto Rico with them post haste.
In what was possibly a last-ditch effort, Taylor Kennedy, a Dallas based school teacher and another friend of the bridesmaid put up a post on Twitter, asking whoever was travelling from Houston to Puerto Rico to consider carrying the dress for her. Taylor also tagged the Twitter handle of Southwest Airlines on the post.
@SouthwestAir help!! My friend is in a wedding on Saturday in Costa Rica but she left her bridesmaid dress here in Houston! Can we get her dress on flight #1734 tomorrow??? #WorthATry #BestCustomerService— Taylor Kenney (@taylorkenney7) March 1, 2019
To her great surprise, the airlines responded with a positive message. Responding to Taylor's SOS, Southwestern Airlines said they could get the dress delivered on time. "Let's do it!" they wrote.
They asked Taylor to have the dress dropped off at Hobby Airport in Houston as soon as they could.
Both Taylor and the airlines soon posted updates that the dress had been dropped off at Hobby Airport and would soon be on its way to the wedding in Puerto Rico.
UPDATE: The dress has arrived at Houston Hobby! (Shout out to the bridesmaid’s friend Rachel, who dropped it off at the airport this morning. We all need a friend like Rachel.) pic.twitter.com/K7aqVb25DY— Southwest Airlines (@SouthwestAir) March 1, 2019
From then on, Southwestern Airlines kept providing live updates of the dress's location.
Until it arrived its destination.
And finally, the airline shared a picture of the bridesmaid wearing the dress on the wedding along with the bride. The photo was captioned, "Yep. It was totally worth it."
The bridesmaid and her friends were greatly impressed by the airline's amazing customer care service. The internet also cheered for the airline's efforts to rescue a wedding.
It has been a blast following this over the past day. Job well done!— Buzz Jackson (@BuzzJackson) March 1, 2019
This is the best story of the week!! ❤️❤️❤️— Heather Tressler (@heathertressler) March 1, 2019
Love it when Houston has a SOLUTION instead of a problem.— Miamii Mansour (@_Miamii_) March 1, 2019
Southwestern Airlines sure is setting some serious customer care goals for its competitors.