A viral video that is taking the internet by storm shows how a Bengaluru woman was left bleeding from her nose after she was attacked by a Zomato delivery man. The woman, Hitesha Chandranee is a make-up artist and she alleged on Tuesday that the man hit her so hard, that she sustained a nose injury.
The viral video was shared on different social media platforms by Hitesha, where she is seen having a breakdown while narrating her story, The incident occurred in the Electronic City on March 9 afternoon and a police complaint has been filed as well.
“I ordered food from Zomato as I was working since morning. I ordered food around 3:30 pm, which was supposed to get delivered by 4:30 pm, and I did not get the order on time, so I was constantly following up with the Zomato customer care that either give me free delivery for the same or just cancel the order…” Hitesha says in the video.
“And then the Zomato delivery guy came here. He was so rude… I didn’t open the full door, I spoke to him from a gap in the door and told him am talking to the customer care… I told him I don’t want the order since it was very late. But he refused to take the order and started screaming, ‘bloody I am your slave or what’… It felt so threatening, I got scared and I tried to push the door. But he was so huge, he pushed back the door, snatched the order back from me and punched me. Then he ran away…” she added in another video on Instagram.
So guys this just happened to me yesterday
Pls support me @zomato @zomatoin @viralbhayani77 @sagarmaheshwari @ATSBB @bbcnewsindia @narendramodi @cnnbrk @AltNews @NBCNews @itvnews @DgpKarnataka @TV9Telangana pic.twitter.com/TBso6N23k3— Hitesha Chandranee (@HChandranee) March 10, 2021
Her video soon went viral leaving netizens infuriated. Social media users took to the post and slammed the food delivery app and raised questions regarding the safety of customers, especially if it’s a woman. The official handle of Zomato was seen replying to almost every individual reiterating,”Hey there, we can assure you this is not the experience our delivery universe uphold. Our local team is in touch with Hitesha to help her with the police investigation along with assistance on the medical care required.”
@zomatoin @zomatocare
What is this behaviour ?!— Adi🌞tya (@BrainiacAdi) March 10, 2021
Feel like giving up my zomato pro membership!
— anant (@anant77231147) March 10, 2021
Zomato is losing its credibility day by day#Zomato #boycottzomato @deepigoyal
— Chilanjeet (@chilanjeet) March 10, 2021
The irony that I’m waiting for my @zomatoin order rn and I just came across this. Scary and unsafe on so many levels for single girls living alone.
— Nisha Pillay (@StunnySideUp) March 10, 2021
Before reading or hearing her my first thought was her close friend or some family member assault case.
OMG a delivery boy did this?? I was stunned into silence. Oh God Next what?a woman will go thru? Unbelievably shameful.— Sparrow (@Ajitkaur15) March 10, 2021
This is utterly disgusting behaviour … That makes me scared 😨
— Trisha (@trisha27115) March 10, 2021
Hey there, we can assure you this is not the experience our delivery universe uphold. Our local team is in touch with Hitesha to help her with the police investigation along with assistance on the medical care required. (1/n)
— zomato care (@zomatocare) March 10, 2021
In response to Hitesha’s allegation, Zomato said, “We deeply regret this incident and apologise to Hitesha for this traumatic experience. We are in touch with her and are providing our complete support through the necessary medical care and investigation. Meanwhile, we have delisted the delivery partner from our platform.”
Taking to Twitter, they also issued an apology saying, “Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation. Along with assistance on the medical care required. We can’t emphasise how sorry we are, rest assured we’ll take necessary actions to prevent such incidents from happening in the future.”
Hey Hitesha, thank you for speaking to us, we can assure you this is not the experience our delivery universe stands for. Our local representative shall be in touch with you shortly to help you with the police investigation(1/n)
— zomato care (@zomatocare) March 10, 2021
along with assistance on the medical care required. We can't emphasise how sorry we are, rest assured we'll take necessary actions to prevent such incidents from happening in the future. (2/n)
— zomato care (@zomatocare) March 10, 2021
The culprit has been now arrested. However, he alleged that Hitesha hit him with a slipper and in self-defence, he hit back. Hitesha refuted the claim and said, that as he entered her home she picked up the sandal to help herself, but the man punched her and fled, reports The News Minute.
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