Indian Railways Comes to Rescue of Man Who Lost Contact With His Mother on a Delayed Train

Image for representation only.

Image for representation only.

The train was running twelve hours late and the man, whose mother was on board, did not even have the PNR number.

Indian Railways is once again winning hearts all over twitter. Their prompt action in helping a son locate his mother who was traveling alone is rather heartwarming. In a series of tweets, the @RailwaySeva handle not only responded to the man’s questions but also helped him get in touch with his mother.

Twitter user Sashwat took to the micro-blogging site when he couldn’t get in touch with his mother. In a tweet Sashwat wrote that his mother was travelling on Ajmer–Sealdah Express which was 12 hours late and tagged Union railway minister Piyush Goyal and Ministry of Railways. He couldn’t contact her and wanted to inquire about her.

@RailwaySeva promptly replied to the tweet in a few minutes, asking him for his mother’s PNR and contact number. However, the Twitter user replied saying he did not know the PNR number.

After Sashwat replied, the handle tweeted back saying: “Matter is being forwarded to the concerned official.” And just moments later, Sashwat posted another tweet, this time thanking the service for their prompt action.

The incident was tweeted by Ministry of Railways as well. “Indian Railways care for its passengers,” tweeted the handle. “A son requested that he is unable to speak to his mother travelling in a train, we promptly reached to his mother and arranged a talk between the two.”

Several people have posted comments about the incident, praising the Indian Railways for their quick action.

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