In a stirring incident, three migrant workers who could not book train tickets to return home to Bengal were stranded at Mumbai airport after the Indigo flight they had finally managed to book got cancelled.
The workers were traveling from Maharashtra to Murshidabad on a Mumbai-Kolkata flight on May 25. The trio decided to book flight tickets after of days of unsuccessfully attempting to book train tickets, a journalist working with Times of India reported on Twitter.
3 labourers, no income since lockdown, tried repeatedly for train tickets, then heard flights to restart @HardeepSPuri. Family back home in Murshidabad sold cattle, on May 22 paid Rs 30,600 to @IndiGo6E for 3 Mum-Kol May 25 tickets. But flight cancelled, no refund. Stranded. pic.twitter.com/op2vzSYHQR— Manju V (@ManjuVTOI) May 26, 2020
In order to arrange money for the tickets, the family of Sona Mulla, one of the workers from Murshidabad, had to sell all their cattle in exchange for Rs 10,200. Finally, the trio managed to raise a total of Rs 30,600 which they paid in return for the three flight tickets.
Upon reaching the airport on Tuesday, however, the workers found that their flight had been canceled without any refunds.
As images of the workers, stranded at Mumbai airport, went viral, many on social media outraged against the airlines for their insensitivity toward the needs of the workers.
Its outrageous to see these airlines making unlawful blood money of the poor right under the nose of @HardeepSPuri and getting away with no consequences. Is this a hand in glove situation?— Dr Afaque Habib (@aqhbb) May 26, 2020
Totally not done, injustice needing proper solution.— Sanjay Gupta (@SanjayG03729135) May 26, 2020
Government needs to show humane behaviour here, as does airline
Following the outrage, IndiGo issued a response on Twitter, stating that the airlines have noted the issue and would be ensuring that the workers are accommodated on the next flight. They also assured that the workers would be given all the compensation and cancellation fee they were entitled to.
Ma'am, thank you for bringing this to our notice. We are reaching out to these passengers right away. Rest assured, we shall be accomodating them on the next available flight or providing them with a full refund. Thanks! ~ Pooja— IndiGo (@IndiGo6E) May 26, 2020
Domestic air travel resumed on Monday after two months even as a number of states were unenthusiastic about opening up their airports in view of rising COVID-19 cases, causing around 630 flights to be cancelled, PTI reported on Monday. On Day 2, airports remained chaotic with several cancellations, causing panic among passengers in several airports.