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Ola Driver 'Blacklisted' After Harassing Woman Passenger in Bengaluru

Akanksha Hazari outlined how the ride-sharing service had failed to ensure her safety, charged her for the ride and then failed to action against the accused despite repeated complaints.


Updated:December 14, 2018, 5:43 PM IST
Ola Driver 'Blacklisted' After Harassing Woman Passenger in Bengaluru
(News18 Creative by Mir Suhail)

Recently, a woman took to Twitter to narrate the harrowing experience she had inside an Ola cab in Bangaluru.

In a Twitter post, Akasksha Hazari wrote how she was harassed by her Ola driver on her way back from Bengaluru airport. She said she boarded the cab at 11.30 pm but the driver refused to follow her instructions and tried to take a sketchy short-cut, allegedly to avoid paying toll.

When told otherwise, the driver got into an altercation with the woman and asked her get off the cab in the middle of the road which Hazari described as narrow, unlit and near deserted save a few loitering men.

According to Hazari's tweet, the driver soon started to make phone calls in Kannada which panicked her further as she did not understand the language and couldn't be sure who the man was calling. She pressed the emergency button located inside the cab and someone from Ola's support staff contacted her. He promised her that he would be tracking the ride. But when the cab stopped again, there was no response from the support team. In fact, even when she pressed the button again, no one contacted her. The distressed victim also called the police who failed to come to her rescue.

It was finally after Hazari contacted Ola's customer support system through the app that she could get through to an entirely new set of executives who were unaware of her situation. Finally, one of the executives convinced the driver to complete the trip and the former stayed on speaker phone throughout the ride by way of a virtual escort.

In her tweet, Hazari outlined how the ride-sharing service had failed to ensure her safety, charged her for the ride and then failed to action her complaints despite repeated complaints.

According to a report by The Indian Express, the Ola driver has been blacklisted.

The incident elicited horrified responses on social media with many raising questions against Ola's safety measures to protect customers, especially women. even Bengaluru Police responded to the tweet and said they are following up on the complaint.

(News18 has contacted Ms Akanksha Hazarika and her response is awaited.)

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