Passengers faced inconvenience on Thursday as servers went down on Mumbai airport terminal 2. Due to this, passengers were forced to wait at baggage claim for over an hour. According to reports, there was a network interruption resulting from a cable cut during some construction work in Mumbai. However, all systems are now restored and working. Several people took to Twitter to raise the issue, as massive crowds and long lines were seen at the airport.
The Mumbai International Airport Limited (MIAL) earlier took cognizance of the situation and urged passengers to allocate additional time for check-in. They were also asked to get in touch with their respective airlines. Chhatrapati Shivaji Maharaj International Airport is an international airport serving Mumbai and the Mumbai Metropolitan Region (MMR).
“Our teams are present on ground and manual processing has been initiated to facilitate all passengers. We sincerely regret the inconvenience and thank our passengers for their understanding." MIAL said in a statement.
According to sources, Air India flights are also affected. Responding to a tweet, Air India Airlines said they are working diligently to minimize the inconvenience.
We understand that delays are certainly uncomfortable. Our team is working diligently to minimize the inconvenience. They’ll be in touch with you for further updates.— Air India (@airindiain) December 1, 2022
According to a Hindustan Times report, a Vistara spokesperson said that airlines have been impacted. An Akasa Air spokesperson also confirmed the impact on airline services.
Long queues are a result of manual checking-in, because servers are down. As per reports, the fiber optic cable was cut which led to the fault in sever.
Despite reports of there being massive crowds and panic among passengers, CISF said everything is under control and is running smoothly. “Due to the server down at Mumbai International Airport, the crowd is slightly more than normal. The crowd is being managed well and there is no chaos as manual passes are being issued," a CISF personnel told news agency ANI.
“We understand that delays are certainly uncomfortable. Our team is working diligently to minimize the inconvenience. They’ll be in touch with customers for further updates," CISF further said.
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