The Housefull 4 actress was also miffed at the staff’s rude behaviour and tweeted “Dear @airindiain , thank u for losing my luggage, yet again. And maybe u need to teach your staff a thing or two about basic manners.”
Dear @airindiain , thank u for losing my luggage, yet again. And maybe u need to teach your staff a thing or two about basic manners.
— kriti kharbanda (@kriti_official) February 21, 2020
The Airline was quick to offer tender apology for the inconvenience caused to Kriti but she was in no mood to spare them. She said, “I would love to accept your apologies, but unfortunately there’s still no sign of my luggage. Also, your teams at the Mumbai or Goa airport, haven’t had the decency to even get back to me and share the whereabouts of my luggage.”
Kindly accept our sincere apologies ma'am. Please DM your file reference no. and baggage tag no. along with flight details for us to check with our baggage team. — Air India (@airindiain) February 21, 2020
Air India then replied with the solution and notified that her luggage was reaching her soon.
Ms Kharbanda the baggage is reaching GOA Airport from Mumbai by 2330 today. Kindly help us with your contact details for us to deliver your bag.
— Air India (@airindiain) February 21, 2020
In 2014 too, Kriti had faced a bad situation where she was not spoken to properly by a man at the check-in counter at the airport. Kriti was travelling back to Hyderbad in an Air India flight and the incident occurred when she asked to pay extra money while checking in her luggage at the Kempe Gowda International Airport. She had then written an open letter on her Facebook in an effort to bring the incident with the airline to light.
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