A 24-hour 500-seater call centre has been established to look into the complaints and a system has been put in place to take a feedback of the resolution from complainants. The complaints received on the helpline will be directed to the various departments for speedy resolution of the issue. Also, action would be initiated against anyone found misusing the helpline.
Speaking at the launch, Adityanath said, “The UP government is responsible towards the 23 crore people of the state. Till now, people didn’t know where to go for their different complaints, also complaints in various government departments took a long time to get resolved. After becoming the chief minister, I made sure that ‘Janta Darshan’ is held daily and 20 out of 22 lakh complaints were resolved. However, the question is why the remaining complaints were not resolved in their respective districts? The previous government had failed in coming up with a sensitive system.”
“The complaints received at the 1076 helpline will be forwarded to the respective departments for speedy action. If the complaints are not resolved within a week, the issue will be escalated to senior officials and errant officials would face action. Also, those found making fake calls, will be punished,” he added.