South Korea is struggling to retain its lead in global next-generation 5G telecom services, as the coronavirus pandemic further cools sentiment of consumers whose interest in the technology has waned due to cost and quality concerns. The Asian nation’s telecom operators, led by SK Telecom and KT Corp, launched the world’s first 5G services exactly a year ago. And Samsung Electronics, its dominant mobile phone manufacturer, stole a march on equipment makers globally by launching the first 5G phone around the same time.
But after an early growth spurt driven by generous subsidies for 5G smartphones, the hype has almost vanished as customers question the value of pricier handsets and sometimes-spotty 5G services. Now the coronavirus crisis is hitting demand hard. Sales of Samsung’s new 5G-ready Galaxy S20 phones, which were launched at the end of February with prices as high as 1,595,000 won ($1,308.81), are down about 30% in South Korea compared with early sales of its previous model S10 series, an official at a South Korean operator told Reuters.
The weak reception came even though sales of new phones usually surge right after the product launch, the person said. The 5G slowdown in South Korea shows how the coronavirus could hobble the takeoff of the technology globally. Smartphone makers, including Apple Inc, which is currently scheduled to launch 5G phones in the fall, had been counting on 5G for a sales boost after two years of industry-wide contraction.
Plans for futuristic services such as self-driving cars and fully automated factories and cities could also be affected by 5G delays. Spain, Italy, France and Austria have postponed auctions for 5G spectrum because of the coronavirus. China’s 5G sales, by contrast, are expected to recover in the second quarter, boosting Chinese companies including Huawei, said Tom Kang, an analyst at research firm Counterpoint.
Xiaomi Corp, which recently unveiled a new flagship 5G smartphone, said it is seeing signs of a sales recovery in China as the country starts to return to normal following the coronavirus lockdown Samsung has only a small presence in China and sells most of its premium 5G phones in other markets.
Impact on bottomline
South Korean carriers added about 400,000 new 5G customers in February, government data showed an increase from 290,000 in the preceding month. But analysts saw that as a subdued number given the launch of Samsung’s S20. And it was less than half the 880,000 recorded in August. The 5G market started slowing in November as telecom operators curtailed marketing spending and customer complaints grew about choppy network connections and a lack of differentiated content.