Customer Service Jobs More Prone to Automation: Report
According to a report by employability assessment company Aspiring Minds, customer service, software and IT and accounting jobs have very high automation potential.
It is an irony that the Congress which is responsible for the IT boom in Bengaluru made no serious attempt to appeal to IT professionals. (Reuters)
The world of jobs is in a state of flux, thanks to rising adoption of artificial intelligence, and the jobs that are most vulnerable to this automation drive are software-IT and customer services, says a report. According to a report by employability assessment company Aspiring Minds, customer service, software and IT and accounting jobs have very high automation potential. "Customer service jobs have the highest automation potential (64 percent). This can be attributed to the fact that the processes in this function are repetitive and can be automated to a significant extent," the report said.
Automation powered by artificial intelligence, machine learning and bots has created a state of uneasiness among workers as machines and bots are being brought to outperform humans in various tasks. "We see tremendous potential in AI. In coming times, AI will be seen making businesses more efficient and enabling them to hire better," said Varun Aggarwal, co-founder and CTO of Aspiring Minds. However, cognitive skills like inductive and deductive reasoning are unaffected by automation. Coupled with high demand, these skills will emerge as the most sought-after skills in coming times, the report added.
On the other hand, general management and marketing have least automation potential as these roles require high critical and logical reasoning abilities to support creative and rational decision making, making them hard to automate. Moreover, behavioural traits like people management and openness to experience are also unaltered by automation. The report analysed more than 10 lakh job openings mapped to over 30 job roles and 100 job skills to identify the automation potential of the labour market in India.
Watch: Tech and Auto Show | Ep 24 | Honor 7X, TVS Apache RR 310, Volvo XC60 & More
Get the best of News18 delivered to your inbox - subscribe to News18 Daybreak. Follow News18.com on Twitter, Instagram, Facebook, Telegram, TikTok and on YouTube, and stay in the know with what's happening in the world around you – in real time.
Recommended For You
- 'And the Oscar Goes to...': Lazy Horse Acts Dead Every Time Someone Tries to Ride it
- Soni Razdan and Mukesh Bhatt React to Fake Wedding Card of Alia and Ranbir Kapoor
- Bigg Boss 13: Abu Malik Says Shehnaz Gill Has Support of Salman Khan
- Apple Watch Saves Another Life; This Time a Man Who Fell Off a Cliff And Broke His Back
- BCCI President Has Not Spoken to Me on MS Dhoni: Virat Kohli