Take the pledge to vote

For a better tommorow#AajSawaroApnaKal
  • I agree to receive emails from News18

  • I promise to vote in this year's elections no matter what the odds are.
  • Please check above checkbox.


Thank you for
taking the pledge

Vote responsibly as each vote counts
and makes a diffrence


Issued in public interest by HDFC Life. HDFC Life Insurance Company Limited (Formerly HDFC Standard Life Insurance Company Limited) (“HDFC Life”). CIN: L65110MH2000PLC128245, IRDAI Reg. No. 101 . The name/letters "HDFC" in the name/logo of the company belongs to Housing Development Finance Corporation Limited ("HDFC Limited") and is used by HDFC Life under an agreement entered into with HDFC Limited. ARN EU/04/19/13618
News18 » Tech
1-min read

Jio AI Video Call Assistant Launched, Aimed to Enhance Customer Support

The Jio video call assistant aims to will address the current customer pain points like endless call-hold music or seemingly never-ending IVR wait times.


Updated:October 14, 2019, 7:41 PM IST
facebookTwitter Pocket whatsapp
Jio AI Video Call Assistant Launched, Aimed to Enhance Customer Support
representative image

Reliance Jio has announced a new Artificial Intelligence (AI) based Video Call Assistant (Bot) at the ongoing India Mobile Congress (IMC) 2019. The new service aims to transform customer support and customer communication systems. According to the company, the assistant can be accessed via a 4G phone call, and customers don't need to install any app. The customer engagement video assistant solution has been developed by Jio in partnership with US-based company Radisys, a Reliance Industries Ltd subsidiary that provides open telecom solutions to service providers worldwide.

The company says that with this new launch it will addressing the current customer pain points like endless call-hold music or seemingly never-ending IVR wait times. The AI-based Jio Video Call Assistant will potentially help businesses and other users as it will offer a 'speedy and effortless resolution' of repetitive queries from their customers, thereby improving their frontend communication as well as offer an efficient and effortless high-quality customer engagement experience.

The Jio video bot will be able to listen to customers’ questions and respond to them in the most appropriate way. In addition, the platform will also have an auto-learning feature that will help to improve the answering accuracy. The platform will also include the Jio Bot Maker, which aims to democratise AI by enabling small businesses to create their own AI-based Bot with no-coding and with minimal effort.

“Jio is committed to bring innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently and Video Call Assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India. Radisys is helping us make AI accessible for everyone, so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IOT and open source architecture adoption.” said Mathew Oommen, President of Reliance Jio Infocomm Ltd.

Disclaimer: Reliance Industries Ltd. is the sole beneficiary of Independent Media Trust which controls Network18 Media & Investments Ltd.

Get the best of News18 delivered to your inbox - subscribe to News18 Daybreak. Follow News18.com on Twitter, Instagram, Facebook, Telegram, TikTok and on YouTube, and stay in the know with what's happening in the world around you – in real time.

Read full article
Next Story
Next Story

facebookTwitter Pocket whatsapp

Live TV

Countdown To Elections Results
To Assembly Elections 2018 Results