If you are complaining about slow speeds on Reliance Jio Welcome Offer, then you really need to keep this in mind. Under the Jio Welcome Offer, there is a daily fair usage policy (FUP) limit of 4GB data consumption per user. This limit has been setup with the express intention of preventing heavy data users from degrading the experience of other users.
“With reference to statistics published TRAI’s analytics website, we have performed an internal analysis of the same. Based on this analysis, we believe that the comparison of Jio speeds with other operators has an inherent bias against Jio data usage,” said Reliance Jio in a statement. Also read: Reliance Jio Free Tariffs Are Fully Compliant With Regulatory Norms: TRAI
Before this FUP limit is reached, Jio customers will get 4G LTE speeds on the Jio network. However, after the FUP usage limit is reached, speeds are reduced to 256kbps. Full 4G LTE speeds are once again restored once the next 24-hour period begins.
“Historically, we have observed that a disproportionate number of speed tests are performed once the FUP comes into effect. This is so since most users don’t consider performing the test until they observe a deterioration of speed. Such users also tend to perform multiple tests until full speeds are restored,” it said.
“Given that data usage under Jio Welcome Offer is completely free, a higher proportion of Jio users run up against the FUP limit. In comparison, not all non-Jio users have FUP based and even those who have FUP based plans face this situation only once a month,” the company explained.
This difference in the offer structures, and associated customer behaviors, result in a large proportion of the speed tests being conducted on Jio network when the speeds are reduced via FUP to 256kbps.
“This has the effect of dragging the average far below the speeds experienced by Jio customers who are enjoying full 4G LTE speeds,” it claimed. (Disclaimer: News18.com is part of Network18 Media & Investment Limited which is owned by Reliance Industries Limited that also owns Reliance Jio.)