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WhatsApp Testing Support Chat Threads to Let Users Store and Manage Bug Reports in Dedicated Chatbox

Support Chat Thread with WhatsApp (Image: Twitter / @WABetaInfo)

Support Chat Thread with WhatsApp (Image: Twitter / @WABetaInfo)

Users can opt in to get replies from WhatsApp over their reports. The option to opt in to get replies is available under the Contact Us section.

WhatsApp is reportedly testing a new feature called Support Chat Thread that will allow users to keep track of all the bugs reported by them. The Chat Thread is currently being tested on the WhatsApp beta channel, and its mass availability details remain unclear. According to WhatsApp tracker, WABetaInfo, the verified chat thread will include end-to-end encrypted conversations. It appears that the verified chat thread needs to be enabled within the Contact Us section.

WABetaInfo explains that Support Chat Threads will help users manage bug reports. As per a screenshot posted on Twitter, we can notice a new option within the Contact Us section where users can opt in to get replies from WhatsApp in a chat. Contact Us allows users to report bugs or other updates in the form of both texts and media files. The chat with WhatsApp will appear like any chatbox on the platform, but users can notice the verified badge next to the name. The feature could be useful for end-users as they can keep track of all reports shared with WhatsApp. The full functionality of the feature remains unclear.

ALSO READ: WhatsApp May Soon Let Users Set 24-Hour Disappearing Messages, Here’s How It Will Work

Meanwhile, the same publication recently stated that the Facebook-owned platform is testing password-protected, encrypted chat backups for iCloud and Google Drive. It will essentially let users save chats on Cloud platforms with password protection. Currently, end-to-end encryption is available between senders and receivers, though chats saved on the cloud are not unencrypted. A notification shared by the publications notes, “To prevent unauthorised access to your iCloud Drive backup, you can set up a password that will be used to encrypt future backups.” WhatsApp is also testing the ability to set messages to disappear after 24 hours, likely alongside the existing seven-day period. The feature is still under development, and information remains sparse at the moment.