Explaining the reason behind Zoom's privacy issues, Yuan clarifies that the service was built ground-up keeping the enterprise user in mind, whose cyber security protocol would largely be governed by the organisation they are associated with. While Yuan's carefully-worded explanation offers very little actual information and instead comes up with a feeble "I'm sorry" hiccup, the crux of the matter is that Zoom had never anticipated that it would suddenly be used by millions the way it is being used today. At the time of writing, Zoom sits pretty at the top of the Google Play download charts, even with the many security concerns about it.
Yuan has already had his company offer a prior apology about the confusions regarding the app's encryption standards. According to the clarification that he offers, "In a meeting where all of the participants are using Zoom clients, and the meeting is not being recorded, we encrypt all video, audio, screen sharing, and chat content at the sending client, and do not decrypt it at any point before it reaches the receiving clients."
In a bid to fix the issues on his platform, Yuan has announced a complete freeze of developing new features, creating a transparency report on the issues, enhancing the bug bounty programme, introducing white box presentations to further identify privacy issues, and also host weekly webinars to personally address privacy issues on the platform.