Take the pledge to vote

For a better tommorow#AajSawaroApnaKal
  • I agree to receive emails from News18

  • I promise to vote in this year's elections no matter what the odds are.
  • Please check above checkbox.


Thank you for
taking the pledge

Vote responsibly as each vote counts
and makes a diffrence


Issued in public interest by HDFC Life. HDFC Life Insurance Company Limited (Formerly HDFC Standard Life Insurance Company Limited) (“HDFC Life”). CIN: L65110MH2000PLC128245, IRDAI Reg. No. 101 . The name/letters "HDFC" in the name/logo of the company belongs to Housing Development Finance Corporation Limited ("HDFC Limited") and is used by HDFC Life under an agreement entered into with HDFC Limited. ARN EU/04/19/13618
LIVE TV DownloadNews18 App
News18 English
1-min read

Brazil Uber Driver Accused of Kicking Out Blind Woman Who Wanted AC Turned Down

Nathalia Santos said the Uber driver stopped the car, started shouting at her and said blindness was her punishment.


Updated:September 4, 2018, 10:13 AM IST
Brazil Uber Driver Accused of Kicking Out Blind Woman Who Wanted AC Turned Down
For representation purpose. (Photo Altered by News18.com)

Sao Paulo: A blind woman said an Uber driver abruptly left her on the side of a Rio de Janeiro street last week after loudly berating her over her request that he turn down the car's air conditioning.

Nathalia Santos, 26, a Rio native who runs a popular YouTube channel about her life as a blind woman, said she was unable to ascertain her location after being expelled from the car or get to her destination.

"He stopped the car, started shouting at me and said blindness was my punishment," she wrote on Instagram about Thursday's incident, which highlighted concerns over Uber's training and vetting of drivers, particularly with regard to conduct toward passengers with disabilities.

Uber said the driver has been permanently banned from working for it.

"Uber considers this behaviour to be unacceptable," the company said in a statement. "We regret the whole incident and have already been in touch with the rider."

The driver's identity has not been made public.

The incident comes at a time when Uber is spending resources on security, having pledged $60 million to open a safety center in Sao Paulo after a series of incidents in which both passengers and occasionally drivers were harmed or threatened.

Brazil is profitable for Uber, unlike the company as a whole, and is its second-largest market after the United States.

Santos said Uber had called to apologise, but had not offered any monetary compensation.

In Latin America, users in several Mexican cities and in Montevideo, Uruguay can request drivers who have received special training for people with disabilities, but those services are unavailable in the rest of the region.

"It's never been easier for the elderly or for people with disabilities to use Uber," reads Uber's Brazilian website. But it offers no specific resources.

Santos on Monday said she did not think what happened to her was an isolated incident.

"I've been receiving many messages from people like me who say they have suffered through similar experiences," she said, "such as drivers who aren't cordial or sympathetic, when it's precisely due to the hostilities of public transportation that people use the app."

She said she no longer uses Uber, and is relying on her family for transportation.

Get the best of News18 delivered to your inbox - subscribe to News18 Daybreak. Follow News18.com on Twitter, Instagram, Facebook, TikTok and on YouTube, and stay in the know with what's happening in the world around you – in real time.

Subscribe to Moneycontrol Pro and gain access to curated markets data, trading recommendations, equity analysis, investment ideas, insights from market gurus and much more. Get Moneycontrol PRO for 1 year at price of 3 months. Use code FREEDOM.

Read full article
Next Story
Next Story

Also Watch


Live TV

Countdown To Elections Results
To Assembly Elections 2018 Results