Air India, the national carrier has become a national shame. An Air India flight, from Kolkata to Delhi, that takes 2 hours 15 minutes to reach it's destination took 12 hours. But the ordeal for the 200 passengers onboard lay not just in the delays but also in the deliberate lies and indifference they were subjected to for the 14 hours. They changed two planes, went without food, slept onboard. Air India as expected remains unapologetic.