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Watch: Epicentre Plus With Shreya Dhondiyal

Apr 11, 2018 03:42 PM IST India India

It was a whole new customer service experience for Dr Saurabh Rai who raised a complaint of mosquitoes onboard an IndiGo flight and in turn got treated as a pest. He was offloaded while the mosquitoes happily continued on their journey from Lucknow to Bengaluru. Now, mistakes do happen and sometimes passengers themselves get abusive and aggressive, but IndiGo's -- they are repeat offenders. Like Dr Rai, most of us spend our hard earned money and buy air tickets for a comfortable and fast journey, so is it too much to expect a mosquito-free environment and the kind of courtesy these airlines show us in advertisements? Watch Epicentre Plus for more